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5 Reasons Why You Should Think Twice Before Buying Rugs from RugsUSA

Are you in the market for a new rug but unsure where to start? With so many options available, it can be overwhelming to decide. RugsUSA is a popular online retailer that offers a wide range of rugs at seemingly affordable prices. However, before you make your decision to purchase from them, there are some important factors to consider. In this blog post, we will discuss five reasons why you should think twice before buying rugs from RugsUSA and offer our recommendation for an alternative option. So grab a cup of coffee and let’s dive in!


Quality is an essential factor to consider when purchasing a rug. While RugsUSA offers a variety of styles and designs, the quality can be hit or miss. Some customers have reported receiving rugs with loose threads, uneven weaves, and poor craftsmanship.

One reason for this inconsistency in quality could be due to the fact that RugsUSA sources their products from different manufacturers around the world. This makes it difficult to ensure consistent quality control across all their products.

Moreover, some of their cheaper-priced rugs are made with synthetic materials that may not hold up well over time. These types of rugs tend to shed more frequently than those made with natural fibers such as wool or cotton.

While there are certainly options available on RugsUSA that offer good quality at reasonable prices, it’s important to carefully read reviews and do your research before making a purchase decision. In short: If you’re looking for high-quality rugs that will last for years to come, you might want to look elsewhere rather than risking your money on unpredictable product qualities from this retailer!

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Customer service

When it comes to buying rugs, customer service is an essential factor that should not be ignored. Unfortunately, this is where RugsUSA falls short. The company’s customer service has received numerous complaints from dissatisfied customers.

One of the most common issues with their customer service is the long wait times on hold when calling for assistance. This can be a frustrating experience, especially if you have urgent concerns or inquiries about your order.

Another issue is the lack of responsiveness from their support team via email or chat support. There are instances when customers receive automated responses instead of actual solutions to their problems.

Additionally, some customers have reported receiving damaged or defective items and experiencing difficulties in getting them replaced or refunded by RugsUSA’s customer service team. It takes too much time and effort just to resolve these kinds of issues which could have been avoided in the first place if they had better quality control measures.

While RugsUSA may offer affordable options for buying rugs online, their poor customer service makes it difficult for anyone considering purchasing from them again.

Shipping and handling

Shipping and handling are important factors to consider when purchasing a rug online. Unfortunately, RugsUSA does not always provide the best experience in this area.

Many customers complain of lengthy shipping times, with some rugs taking several weeks or even months to arrive. This can be frustrating if you were hoping to decorate your space quickly.

Another issue is that RugsUSA charges high shipping fees for larger rugs. This can make the overall cost of the rug much higher than expected, especially if you need it shipped internationally.

Even worse, some customers report receiving damaged rugs due to poor packaging during shipping. This can be a hassle as you have to go through the process of returning the item and waiting for a replacement.

While RugsUSA may have affordable prices on their products, it’s important to factor in potential issues with shipping and handling before making a purchase decision.

Return policy

One of the most important aspects to consider before purchasing any product is its return policy. Unfortunately, RugsUSA’s return policy may not be as ideal as you would expect it to be.

Firstly, their return window is only 30 days from the date of delivery. This means that if you don’t like your rug or there’s a defect in it and you miss this window, you’re stuck with it.

Secondly, they charge a restocking fee which can range from $5-$50 depending on the size of the rug. This fee will be deducted from your refund amount and can end up being quite expensive for larger rugs.

Thirdly, returns are only accepted if the rug is in “unused condition,” meaning that even if you unroll and try out the rug for a day or two, it cannot be returned.

Customers have reported poor customer service experiences when trying to initiate a return with RugsUSA. Some have complained about long wait times on phone calls and emails going unanswered for several days.

Considering all these factors together with others discussed earlier such as quality and shipping costs make us recommend exploring other options before making your purchase at RugsUSA.

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You can find better deals elsewhere

When it comes to shopping for rugs, there are plenty of options available online and in stores. And while RugsUSA may seem like a convenient option, you might be able to find better deals elsewhere.

One reason to consider other retailers is that RugsUSA tends to have higher prices compared to other similar websites. While they do offer sales and discounts from time to time, you could still end up paying more than what you would at another store.

Additionally, some customers have reported issues with the quality of rugs they received from RugsUSA. From shedding fibers to uneven edges, these problems can lead to frustration and disappointment when trying to decorate your home.

Another factor is limited selection – even though the name suggests otherwise – as there are many rug styles or sizes that are not available on their website. This lack of variety can make it difficult for shoppers who have specific needs or preferences in mind.

Shipping costs can add up quickly when purchasing large items like area rugs from RugsUSA. Many other retailers offer free shipping options or lower minimums before free shipping kicks in which could potentially save money on your purchase overall.

Therefore, if you’re looking for high-quality rugs at affordable prices with great customer service and a wide selection of products then exploring some alternative retailers may be worth considering over sticking solely with RugUSAs offerings.

Our Recommendation: RugsUSA Website

After thorough research and analysis, it is evident that RugsUSA has some drawbacks when it comes to quality, customer service, shipping and handling, return policy, and pricing. However, this does not mean that you should cross out the website entirely.

If you are looking for a budget-friendly option or are willing to take your chances with their products’ quality and services in exchange for low prices, then RugsUSA might be worth considering. However, if you prioritize high-quality rugs made from premium materials or excellent customer service and hassle-free returns policy over anything else – there are better options available on the market.

Our recommendation would be to explore other websites such as Wayfair or Pottery Barn that offer a wide range of stylish yet durable rugs at competitive prices while prioritizing customer satisfaction. Ultimately the choice is yours; however making an informed decision can save you both time and money in the long run!

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